Quality Management Production Research

Question: Discuss about theQuality Managementfor Production Research. Answer: Introduction Organizations today are changing and adapting, and so is their environment, preparing to face the uncertain future and adapt to the turbulence ahead (Ates Bititci, 2011). Along with the alterations came the need to measure the changes and the improvements in performance. Comprehension of the different performance levels pushes operational strategy in organizations, in spite of the size variance and the industry they are operating in (Jacobs Chase, 2014). Influence of Continuous Improvement Continuous improvement is all about continually enhancing the business, its processes and the methods of working. The methods included in studying, planning, implementing and evolving the enhancement are the main concern. It ranges from simple and minute changes to major shifts in direction and processes all over the world (Sanchez Blanco, 2014). It has its own benefits and disadvantages. There is a separate framework for continuous improvement, defined by the senior management team in organizations. Figure 1. Ingredients for improvement process Source: (Godinho Filho Uzsoy, 2014) Continuous improvement consists of more than the executives and managers. All level employees are a part of the process. It is incremental, cyclical and measurable in nature. Continuous improvement generates support and buy-ins from all the employees by encouraging employee involvement. It also generates a synergy among the management and the staffs. Continuous improvement presents with facts and an objective base for decision-making. It also reinforces the organizations image driven by performance (Sanchez Blanco, 2014). However, there are bigger disadvantages of continuous improvement. People are most of the time resistive to change due to increased competition and changing dynamics. In addition, it is also not a very new concept. There is a need for it to be formalized and not just continue the change for only changes sake. In case of Emirates Airlines, they have a separate Passenger Service System (PSS) program that was aimed towards improving the technical and functional compon ents of the eco-system, alongside reviewing the ways of business, processes and productivity improvement plans (Passenger Service System Programme, 2017). It made the airlines earn its name as being one of the best in business. Quality improvement programmes have brought in proven results of ensuring better employee relations, high standards of productivity, increased level of customer satisfaction and market share, and enhanced profitability. Such programmes help reduce errors in business, in turn reducing costs (Faint, 2011). Such practices of improvement prepares businesses to adapt to any kind of changes in the industry, also take advantage of opportunities or dodge threats of any kind. Company processes face less amount of slowdowns and are blessed with inefficiency. Such programmes boost staff morale and confidence, resulting in them being more productive and less likely to leave the organization. Downsides to such programmes include disruption in production, as implementing these would require extensive training of the employees, taking them away from their duties. Such programmes ask of change in mind-set, attitude and methods from the employees. These acts ask for proper communication from the mana gement side, which, if not present, can lead to employee resistance, low morale and productivity (Kumar Schmitz, 2011). Emirates Airlines are known for their high level of quality. To continue maintaining their position in the industry they take the help of several quality improvement programmes, among which currently Emirates Group Security is one. They are a private agency that helps in guaranteeing smooth operations in all Dubai government owned companies. For Emirates they take care of quality concerns for example safe aviation operations, staff training and improvement, deterrence of fraud, in addition to proper flight catering (Emirates, 2017). Recognizing client needs and measuring consumer loyalty are key initial steps for any business. Overseeing quality starts with conveying definitely what the client needs. Operations Manager takes the help of quality improvement programmes to reach out to the customers and meet their needs and preferences. Most organizations are additionally clients. This implies huge numbers of the contributions for a given cooperative attitude be coming in as products themselves. Who associations purchase from essentially impacts expenses and quality. This makes supplier management a complex and exceptionally pertinent segment of Total Quality Management (Sanchez Blanco, 2014). Conclusion There is high significance of enhancing quality by enabling representatives, giving sufficient training, and building a nonstop organizational culture of change. The thought here is to enhance while keeping on satisfying client needs through viable utilization of interior assets and process administration. References Ates, A., Bititci, U. (2011). Change process: a key enabler for building resilient SMEs.International Journal of Production Research,49(18), 5601-5618. Emirates. (2017).History | About Emirates | Emirates. Retrieved 24 February 2017, from https://www.emirates.com/english/about/the_emirates_story.aspx Faint, R. (2011) Leaning towards business efficiency, Operations Management (1755-1501), 37 (5), pp. 37-41. Godinho Filho, M. Uzsoy, R. (2014) Assessing the impact of alternative continuous improvement programmes in a flow shop using system dynamics, International Journal of Production Research, 52 (10), pp. 3014-3031. Jacobs, F.R. Chase, R. (2014) Operations and supply chain management. 14th global ed. New York: McGraw-Hill. Kumar, S., Schmitz, S. (2011) Managing recalls in a consumer product supply chain - root cause analysis and measures to mitigate risks, International Journal of Production Research, 49 (1), pp. 235-253. Passenger Service System Programme (PSS) | Explore our Careers | Emirates Group Careers Centre. (2017). Emiratesgroupcareers.com. Retrieved 24 February 2017, from https://www.emiratesgroupcareers.com/english/careers_overview/pss.aspx Sanchez, L. Blanco, B. (2014) Three decades of continuous improvement, Total Quality Management Business Excellence, 25 (9/10) pp. 986-1001.